Shipping


FAQ (Frequently Asked Questions)

Q. How much is shipping to my country?
A. We offer flat rate shipping to destinations around the world. Most items ship by Express Mail Service (EMS), On certain items for delivery to select countries, there is a cheaper shipping option: Registered AirParcel. If this option is available, it will be indicated in the item description. Please select the Standard shipping option at checkout for Registered AirParcel, or the Express/Expedited shipping option for EMS. Countries to which we can ship via Registered AirParcel are: U.S., Canada, Australia, United Kingdom, Germany, Austria, Switzerland, and Spain. Delivery to all other countries must use EMS.

Q. How long do I have to wait to get my purchase?
A. Orders usually arrive in 3-5 business days if your item was shipped via EMS; or 10-14 business days if your order was shipped via Air Parcel. If the AirParcel shipping option is available, it will be noted in the item description.

Q. Do you offer combined shipping?
A. Yes, we offer combined shipping. To calculate the combined shipping cost, pay for the heaviest item (highest shipping price), and then add the price specified for each additional item as specified in the eBay listing. Please refer to our combined shipping example below that illustrates how to calculate the combined shipping discount.

We ship within 3 business days of receiving payment by Express Mail Service (EMS), unless otherwise indicated in the item description. Buyers must pay all shipping and handling fees. Please note that any local duties, customs, and taxes that apply must be paid by you, the recipient, upon delivery. We try our best to avoid shipping delays and incurring such charges, but we cannot be held responsible for foreign customs delays or imposed duties. Our ship to countries:

Europe

  • Austria
  • Belgium*
  • Bulgaria
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Belarus
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom
 North America

  • Canada
  • United States

Asia Pacific

  • Australia
  • Hong Kong
  • Japan
  • Korea
  • Malaysia
  • New Zealand
  • Singapore
  • Thailand

Middle East

  • Israel
  • Saudi Arabia
  • United Arab Emirates

* Notice to our Belgian customers: Based upon our experience, the Belgium Customs Office is very strict with parcels delivered to Belgium; about 10% of orders are charged local duties and/or customs tax. By purchasing from us, you acknowledge this risk and also acknowledge that we cannot be held responsible for foreign customs delays or imposed duties.

If your country is not listed in the above list, please contact us at help@plumbargains.com to see if delivery is possible. Please note, we ship to your PayPal primary address. If you would like to ship the item to an alternate address, you MUST specify the alternate address in the NOTE section when you complete payment in PayPal.

EMS (Express Mail Service) includes an online tracking number and usually takes 4-7 days to arrive depending on your location. For product delivery times, please refer to the table below.

Estimated Shipping Times (Business Days) for Express Mail Service (EMS)

  • North America/Caribbean: 4-6
  • Europe: 4-7
  • South America: 4-7
  • Middle East: 3-7
  • Asia Pacific: 2-5

If you fail to receive your item within 7 business days after ship out, please use the tracking number provided in our shipping confirmation letter inquire at your local customs or post office. EMS tracking numbers begin with EE, like EE123456789TW.

To track your order, please:
1) Go to this website http://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html
2) Enter your EMS tracking number (the tracking number is listed at the top of your tracking email)
3) Click the “Go” button

If you prefer to use your own country’s postal service website to track your order, you may also scroll down the above website and find the corresponding link.


Combined Shipping
We offer a combined shipping discount on most of our products – please review individual item descriptions to verify if combined shipping is available. To calculate the combined shipping cost, pay for the heaviest item (highest shipping price), and then add the price specified for each additional item as specified in the eBay listings. Please use the below chart as a guide to calculating the combined shipping discount.

Combined Shipping How To


Unclaimed Parcel
If your parcel is unclaimed and returned to us, we will notify you by email. Such a situation may occur if you are unavailable or the address you provided was insufficient. We will ONLY refund unclaimed parcels. We will not re-ship the parcel. The refund will be the purchase price less shipping charges and a 15% re-stocking fee.

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